Delivery & Returns

DELIVERY

We endeavor to dispatch all our orders within 2 Working Days from Devon, UK via Royal Mail.

Please allow a little longer during busy periods (promotional periods, Christmas.

UK

1st Class Royal Mail (usually 1-2 Days)

Orders under £40.00 | £3.75

Orders over £40.00 | FREE
 

Europe

Standard: 5-7 Days | £7.50 *

USA & Canada

International Standard: 5-7 Days | £15.95 **

*Our non tracked European international delivery service considers a parcel lost after it has been in the postal system for a period of 21 days for International orders. Though it is highly unlikely deliveries to take this amount of time, we are unable to provide a refund or replacement until this period of time has elapsed. 

**The package may be subject to taxes, fees, customs duty, levies or other changes as a result of local legislation or customs once the package reaches its destination. Any such additional charges must be borne by the recipient. We’re afraid we have no control over and cannot take responsibility for local customs charges. You may want to contact your local customs office for further information.
 Please note you are responsible for any customs charges related to your shipment if these apply.

 

RETURNS

If an item you have ordered is damaged, please let us know immediately. We will gladly offer a replacement or refund on any damaged product returned to us within seven days of your receipt, provided it is returned in its original packaging, in an unopened and unused condition. Quote your name and order number when emailing chloe@moksa.co.uk We will provide you with a returns address and make arrangements for a replacement to be delivered free of charge or send you a refund. 

Please be aware that we cannot offer a refund, replacement or exchange on items returned in a non-saleable condition.